Privacy Policy
Last Updated: March 2026
At Sterling Nanny, we take your privacy seriously. This policy describes how we collect, use, and protect your personal information when you use our services.
1. Information We Collect
1.1 Personal Information
When you use our services, we may collect:
- Full name and contact information (email address, phone number, physical address)
- Identification documents for verification purposes
- Professional history, qualifications, and references (for nannies)
- Family details and childcare requirements (for families)
- Payment information (processed securely through third-party providers)
- Communication records between you and Sterling Nanny
1.2 Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and browser type
- Device information
- Pages visited and time spent on our site
2. How We Use Your Information
We use your information for the following purposes:
- Matching Services: To connect families with qualified nannies based on your requirements
- Verification: To conduct background checks and verify qualifications
- Communication: To respond to inquiries and provide updates about our services
- Improvement: To enhance our website and services
- Legal Compliance: To comply with applicable laws and regulations
"We never sell your personal information to third parties. Your trust is the foundation of our business."
3. Information Sharing
We may share your information with:
- Families and Nannies: Relevant information is shared between parties during the matching process
- Service Providers: Third parties who assist in our operations (payment processing, background checks)
- Legal Authorities: When required by law or to protect our rights
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include:
- Encryption of sensitive data
- Regular security assessments
- Limited access to personal information
- Secure data storage systems
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. You may request deletion of your data at any time.
6. Your Rights
Depending on your location, you may have the following rights:
- Access to your personal information
- Correction of inaccurate data
- Deletion of your data
- Restriction of processing
- Data portability
- Objection to processing
To exercise these rights, please contact us at info@sterlingnanny.com.
7. Children's Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.
8. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated effective date.
9. Contact Us
If you have questions or concerns about this privacy policy or our data practices, please contact us at:
Sterling Nanny
Marsabit Plaza, Ngong Road
Nairobi, Kenya
Email: info@sterlingnanny.com
Phone: +254 113 199188
